Bot Features

📬

Private Thread System

Automatically creates private Discord threads when users DM the bot. Each thread is organized in a dedicated category with full permission control.

👥

Staff Role Management

Configure multiple staff roles with permissions to view and respond to modmail threads. Support team-based ticket handling.

🕵️

Anonymous Staff Replies

Optional anonymous mode where staff responses are sent through the bot, protecting staff member identities.

🔔

Thread Subscriptions

Staff members can subscribe/unsubscribe to specific threads to receive notifications for new messages.

⏰

Auto-Ping System

Configurable auto-ping intervals to remind staff when threads are awaiting responses. Prevents tickets from being forgotten.

📄

Transcript Generation

Generate beautiful HTML transcripts of closed threads, automatically uploaded to your website or stored locally.

🚫

User Blocklist

Block users from creating new modmail threads. Prevent spam and abuse with a centralized blocklist system.

💬

Saved Snippets

Create reusable text snippets for common responses. Speed up support with quick reply templates.

✅

Close Confirmation

Optional confirmation prompts before closing threads to prevent accidental closures.

👋

Greeting & Closing Messages

Customize automated messages sent when users open and close modmail threads.

📊

Thread Logs

Comprehensive logging channel for all modmail activity: thread opens, closes, staff actions, and message counts.

🔄

DM Synchronization

Messages seamlessly sync between user DMs and staff thread channels, with attachment support.

ℹ️

Contact Information Display

Show thread contact info with user details, creation date, and quick action buttons in each thread.

📈

Thread Statistics

View detailed statistics per thread: message count, response times, staff interactions, and more.