Bot Features

🔀

Custom Order Flows

Build multi-step order wizards with buttons, dropdowns, and text inputs. Use conditional branching to route customers to different steps based on their answers, with drag-and-drop option reordering.

🛠️

Visual Flow Builder

Drag-and-drop flow builder with live Discord preview. Duplicate steps, copy steps between flows, reorder menu options, and configure conditional branching — all from the web panel. Fully mobile compatible.

🛍️

Product Catalogue

Create a browsable product catalogue with images, descriptions, and prices. Products are automatically posted to dedicated Discord channels when published. Search and filter by name or in-stock status.

📐

Product Variants

Add size, colour, or other options to products with optional price deltas. Customers choose a variant from a dropdown before buying; the order records the selected option.

📦

Stock & Availability

Track stock per product with optional backorders. The catalogue shows "X in stock" or "Out of stock" when stock tracking is enabled. Choose whether to show the external link when out of stock. Posted product messages update automatically when payment is confirmed.

📂

Catalogue Categories

Organise products into categories — each category gets its own Discord channel automatically created and kept in sync with the web dashboard.

💳

Payment Methods

Accept payments via PayPal.me, bank transfer, or link any external payment platform (Tebex, Stripe, Gumroad, etc.) with a custom button label. Supports multiple currencies. Confirm pending payments directly from the dashboard.

🎫

Ticket Channels

Automatically create a private ticket channel per order for seamless customer-admin communication, with full permission control. Each ticket includes a persistent pinned prompt so customers can place new orders at any time.

🏷️

Ticket Meta & Tools

Claim tickets, set priority and tags, and reopen closed tickets. Optional satisfaction prompt ("Was this helpful?") after closing non-order tickets. Ticket metadata is visible on the dashboard.

🔒

Ticket Closing Controls

Move closed tickets into a dedicated closed category instead of deleting them immediately. Control whether customers can close their own tickets, and choose between a sticky order prompt or a ping-based prompt per server.

📁

Ticket Categories

Create custom ticket categories (e.g. Awaiting Payment, In Progress, On Hold) with descriptions and colours. Use /order-move or bulk move from the dashboard to move tickets into Discord category channels and notify the customer.

📌

Permanent Ticket Mapping

Map any existing Discord channel as a user's permanent ticket with /order-ticket-map. The bot will always route new orders for that user into their mapped channel, even if it was created before the bot was added.

📋

Custom Order Panel

Post a fully customisable "Create a Ticket" panel embed. Set title, message, colour, and optional thumbnail or image (drop, paste, or click to upload). Use a single button or a dropdown of ticket categories with estimated response time.

🖼️

Portfolio (Work Completed)

Showcase completed work with a dedicated Portfolio section: categories, multiple images per item, descriptions, credits (user/role tags), and an optional "Ask us about this product" button that opens a ticket.

📄

Order Transcripts

Automatically generate and save a full HTML transcript of every order ticket channel when an order is completed or cancelled. Transcripts are stored and viewable from the dashboard.

🏆

Customer Loyalty Tiers

Automatically assign cumulative tier roles (Bronze, Silver, Gold and fully custom) based on total customer spend. Set your own spend thresholds during setup or from the dashboard. Existing server roles can be mapped.

🥇

Customer of the Month

Automatically award a configurable Discord role to your top spender each month. The role is removed from the previous winner and reassigned each cycle without any manual work.

⭐

Customer Reviews

Customers can leave star ratings and written reviews after their order is completed. Reviews are visible on the web dashboard.

🏷️

Discount Codes

Create percentage or fixed-amount discount codes with optional expiry dates, total usage limits, role locks, and per-user usage limits with optional monthly or weekly resets. Split codes can apply different rates to the base price and add-ons simultaneously.

💝

Tips

Customers can optionally add a tip at checkout. Tips are tracked per order and included in customer spend totals. Can be enabled or disabled per server.

✅

Order To-Do Lists

Attach internal to-do checklists to any order ticket. Each checklist gets its own private Discord thread so staff can collaborate without cluttering the ticket channel. Also manageable from the web dashboard.

📝

Order Note Templates

Save reusable note templates and insert them into order notes from the dashboard for faster, consistent communication.

📦

Order Management

Admin commands to complete, cancel, move, edit, and request further information on any order. Add or remove items from active orders with /order-edit. Bulk move tickets to a category. Optionally close the ticket channel automatically when completing an order.

🛠️

Admin Order Tools

Start a product flow for any customer with /order-manual [user] [product_id], or create a custom-priced order without a flow. Admins can also start orders on behalf of customers using /order-start.

👥

Dashboard Manager Access

Grant staff access to specific dashboard pages (orders, catalogue, settings, confirm payment, cancel orders, etc.) without giving them full admin rights. Manage permissions per person from the web dashboard.

📊

Orders Dashboard

View all orders in list or grid view. Search by Discord ID, username, or order number. Click any customer to open their full profile with spend history and tier. Confirm pending payments or bulk mark paid; bulk move tickets to a category.

👤

Customer Profiles

Dedicated customer profile pages showing total spend, highest loyalty tier, full order history, and any reviews left — all in one place.

⏰

Reminders & Notifications

Show an estimated response time on the panel and in new tickets. Schedule reminders for unpaid or pending-bank orders (to logs channel or DM). Dashboard notifications for unpaid orders, open tickets, and reviews.

💻

Web Dashboard

Manage flows, products, categories, ticket categories, settings, tiers, discount codes, blocked users, transcripts, and more from a fully mobile-responsive web dashboard with guided tours.

🔔

DM Notifications

Customers receive DM updates for order submissions, completions, cancellations, and loyalty tier upgrades.

⚙️

Guided Server Setup

Step-by-step /order-setup wizard automatically creates all required roles, channels, and permission structures. Set your own tier spend thresholds during setup — including a public how-to-order channel and a staff guide channel.

🔐

Staff Permission Control

Role-based permission system ensures only admins and managers can access staff commands. Commands are hidden from regular members at the Discord level.